Set-up Booking Guide

Booking Terms

Our slots and availability operate on a first-come, first-served basis. Bookings will be confirmed by completing the order online and making full payment using credit/debit card, bank transfer, or PayNow.
To ensure availability for weekend orders, we strongly recommend booking at least one month in advance. The most in-demand timeslots are 9:00-10:00 a.m., 10:15-11:15 a.m., and 4:00-5:00 p.m. If possible, please avoid these timeslots.
We can accommodate up to two set-ups per timeslot, with a maximum capacity of ten set-ups per day. Once slots are fully booked, we will not be able to take any new orders.

Listing Price

Our set-up listings are priced at the NET amount, which includes delivery, set-up services, and GST.
The set-up services are offered at a package rate and cannot be customized à la carte. While you do have the option to opt out of any unwanted items, the package price will remain the same.
Please review the package details carefully for information about what is included, as some listing photos may feature the client's items (e.g., flower bouquet, cake, or decors), venue decor (such as wall decors, greenery, or carpet), or add-ons (which are not included in the package but available for an additional charge).

Balloon lifespan

Air-inflated balloons, such as balloon garlands and floor balloons, last for approximately 3 days.
Helium balloons remain afloat for 8-10 hours.
Balloon condition in different environment: Air-conditioned room > indoor > outdoor

Procedures

Your order will be confirmed once payment is made, and you will receive an order confirmation via email. We will only contact you if additional information is needed. For confirmation or updates, feel free to reach out via WhatsApp at 91702150 (Click to chat).
To ensure a smooth set-up, please have your venue ready at the scheduled set-up time. When our team arrives, they will contact the designated person to begin the set-up, helping to complete it on time and avoid any delays.

Refund Policy

Please note that we do not provide cash refunds. Instead, refunds will be issued in the form of store credits (coupon code). The coupon code is transferable and can be used for a one-time purchase via our website (enter at check-out page).

Cancellation/ Rescheduling

At least 7 days before the event: Full refund in the form of store credits for cancellations. Rescheduling is free of charge, subject to slot availability.
Between 7 days and 24 hours before the event: 50% refund for cancellations. A rescheduling charge of $100 applies.
Within 24 hours of the start time: No refunds for cancellations or rescheduling.
Cancellation or rescheduling of the event is allowed only once.
For set-up with design customisation: If a cancellation occurs, an $80 design fee will be deducted from the store credits.

Change in order details

After placing your order, you may contact us via WhatsApp at 91702150 (Click to chat) to provide updates on your order details, such as font or balloon colors. Please ensure to submit these requests at least 7 days before the actual event day, as our team will be processing orders during the event week. Any last-minute changes will be subject to availability and may incur additional charges.

Changes in time and location

Please inform us of any changes to the time or location at least 3 days in advance, and we will do our best to accommodate them, subject to slot availability. A $100 fee will apply for any last-minute changes to the time or location.

Set-up @ Sheltered area / Outdoor

For safety reasons and to maintain the condition of our props, we regret that we cannot set up balloons and backdrops in outdoor areas that are prone to wind and rain.
Nevertheless, we can accommodate orders for moderately windy, sheltered areas with an additional charge of $50. This fee covers advanced balloon preparation, transportation, extra weights and handling to ensure a secure setup in such conditions.
If the client makes a last-minute request to move the setup from indoors to an outdoor or sheltered outdoor location, our team reserves the right to refuse. (No refund will be given in such circumstances)

Preview of the Set-up

For set-ups with cartoon customisation, we will send your chosen theme and requirements to the designer once the order is placed. There will be an update on the board design within 7 days for feedback and any possible modifications. Rest assured, the balloon layout and other props will adhere to the details outlined in the listing.
However, for our classic set-up packages that do not include cartoon image customisation, we do not provide a preview as the handcrafted work may vary. Instead, we recommend referring to our past work for similar actual outcomes.

Set-up with Custom Design

We work with a specialized design company with considerable experience. Their expertise helps ensure a smooth and effective execution of your vision. The designer will follow up closely and manage the details, delivering a well-crafted and visually appealing result.

Procedure: Place order via the website → Receive first draft update in 7 days → Make revisions → Confirm design → Printing and die-cutting → Balloon preparation → Full set-up on event day
Lead Time: 10 days (includes first draft and up to 3 revisions)
Last-Minute Orders (less than 10 days): first draft plus 1-2 revisions
Note: Change of theme is not allowed once design work started
To ensure the best possible outcome, please provide a clear concept of your vision, including reference images or detailed descriptions (such as background colors, characters, style, or specific requests)