Set-up Booking Guide

For last-minute order, kindly WhatsApp 91702150 to check for availability, thank you!
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Set-up Booking Guide

Booking Terms

  • Our slots and availability operate on a first-come, first-served basis. Bookings will be confirmed by completing the order online and making full payment using credit/debit card, bank transfer, or PayNow.
  • To ensure availability for weekend orders, we strongly recommend booking at least one month in advance. The most in-demand timeslots are 9:00-10:00 a.m., 10:15-11:15 a.m., and 4:00-5:00 p.m. If possible, please avoid these times.
  • We can accommodate up to two set-ups per timeslot, with a maximum capacity of ten set-ups per day. Once slots are fully booked, we will not be able to take any new orders.

Listing Price

  • Our set-up listings are priced at the NET amount, which includes delivery, set-up services, and GST.
  • The set-up services are offered at a package rate and cannot be customized à la carte. While you do have the option to opt out of any unwanted items, the package price will remain the same.
  • Please review the package details carefully for information about what is included, as some listing photos may feature the client's items (e.g., flower bouquet, cake, or decors), venue decor (such as wall decors, greenery, or carpet), or add-ons (which are not included in the package but available for an additional charge).

Balloon lifespan

  • Air-inflated balloons, such as balloon garlands and floor balloons, last for approximately 3 days.
  • Helium balloons remain afloat for 8-10 hours, although they may last longer in an air-conditioned room.
  • Balloon condition in different environment: Air-conditioned room > indoor > outdoor

Procedures

  • After making the payment, an order confirmation email will be automatically sent to both you and us. We will contact you only if we need any additional information or if there is an issue with your order. Feel free to contact us via WhatsApp  91702150 (Click to chat) to double confirm your order status.
  • To ensure a seamless set-up process, it is important that your venue is ready for decoration at the pre-arranged set-up time. Once our team arrives, they will contact the designated contact person to begin the set-up. This will help ensure that the set-up is completed within the agreed-upon timeframe and avoid any delays or complications.

Change in order details

  • After placing your order, you may contact us via WhatsApp at 91702150 (Click to chat) to provide updates on your order details, such as font or balloon colors. Please ensure to submit these requests at least 7 days before the actual event day, as our team will be processing orders during the event week. Any last-minute changes will be subject to availability and may incur additional charges.

Changes in date, time, and location

  • We strive to accommodate your requests for changes to the date, location, or time of your booking. Please inform us of any changes at least 3 days ahead of the event, and we will do our best to accommodate, subject to availability. Please note that we cannot guarantee a make-up session in the event of scheduling conflicts. In such cases, our cancellation policy will automatically apply.
  • Please also ensure that your venue will be ready for set-up at the chosen timing.
  • A $100 charge will apply for on-the-spot changes to location or timing.

Refund Policy

  • Please note that we do not provide cash refunds. Instead, refunds will be issued in the form of store credits (coupon code). The coupon code is transferable and can be used for a one-time purchase via our website (enter at check-out page).

Cancellation

  • Full refund in the form of store credits for cancellations made at least 7 days before the event.
  • 50% refund for cancellations made between 7 days and 24 hours before the event.
  • No refunds for cancellations of event starting within 24 hours.
  • Cancellation or rescheduling of the event is only accepted once. 

Set-up @ Sheltered area / Outdoor

  • For safety reasons, we regret that we are unable to set up balloons and backdrops in outdoor areas that are prone to wind and rain.

  • Nevertheless, we can accommodate orders for moderately windy, sheltered areas with an additional charge of $50. This fee covers advanced balloon preparation, transportation, extra weights and handling to ensure a secure setup in such conditions. 

Damaged, Missing, Stained Props (for set-up packages that include rental props)

  • If any of the rental props are damaged or lost, the client will be responsible for compensating the full retail amount of the item.
  • We kindly request that you ensure the rental props are gently cleaned prior to returning them. 
  • Please note only Blutac is allowed for attaching decors on the foam board backdrop. Using other types of tape will damage it.
  • However, no Blutac on any cloth materials, as it cannot be removed. 

Security Deposit (for set-up packages that include rental props)

  • A $100 refundable deposit will be collected ONLY if the set-up takes place at a PUBLIC EVENT SPACE (such as function room, ballroom, resturant) AND requests to tear-down on the NEXT DAY. However, you can avoid this deposit by providing us with a screenshot of an email or written confirmation from the venue's person-in-charge approving your selected tear-down timing.
  • To ensure a smoother process, we won't require any deposit for tear-down services scheduled on the same day or at a residential location. 

Preview of the Set-up 

  • For set-ups with cartoon customization, we will send your chosen theme and requirements to the designer once the order is placed. There will be an update on the board design within 7 days for feedback and any possible modifications. Rest assured, the balloon layout and other props will adhere to the details outlined in the listing.
  • However, for our classic set-up packages that do not include cartoon image customisation, we do not provide a preview as the handcrafted work may vary. Instead, we recommend referring to our past work for similar actual outcomes.

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